Privacy Policy

1. Introduction

cor110 ("we", "us", "our", or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our online betting platform and associated services (collectively, the "Services").

This Privacy Policy applies to all users of cor110, including visitors, registered players, and former account holders. By accessing the platform, creating an account, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of the Services and refrain from providing any personal information to cor110. This policy should be read in conjunction with our Terms and Conditions, which govern your overall relationship with cor110.

2. Information We Collect

cor110 collects various types of personal information to provide, maintain, and improve our Services, comply with legal obligations, and ensure a safe and secure betting environment. The categories of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: When you create a cor110 account, we collect your full legal name, date of birth, residential address (street, city, postal code), email address, mobile phone number, and chosen username and password.
• Identity Verification (KYC) Documents: To comply with anti-money laundering regulations and responsible gaming standards, we require government-issued photo identification (Indonesian KTP, passport, or driver's license), proof of address documents (utility bills, bank statements), and in some cases, photographs or selfies for facial verification.
• Payment Information: When you deposit or withdraw funds, we collect payment method details including bank account numbers, bank names (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history.
• Communications: When you contact customer support via email, live chat, or messaging platforms, we retain records of your communications, including the content of messages, attachments, and support ticket history.
• Survey and Feedback Data: If you participate in voluntary surveys, promotions, or provide feedback, we collect the responses and opinions you share.

2.2 Information Collected Automatically

• Device and Technical Information: We automatically collect device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, IP address, unique device identifiers, and mobile network information.
• Usage Data: We track how you interact with the platform, including pages visited, games played, bet types and amounts, session duration, click patterns, navigation paths, referral sources, and timestamps of all activities.
• Location Information: We collect approximate geographic location based on your IP address and, where permitted, precise location data from GPS signals to verify compliance with geographic restrictions and applicable laws.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and local storage to recognize your device, maintain session state, remember preferences, analyze usage patterns, and deliver targeted content. See Section 5 for detailed information about cookies.

2.3 Information from Third-Party Sources

• Payment Processors: We receive transaction confirmation data from banks and e-wallet providers to verify deposits and process withdrawals.
• Identity Verification Services: We may use third-party identity verification and fraud prevention services that provide verification results, risk scores, and match rates for submitted documents.
• Game Providers: When you play games from third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), we receive game session data, bet history, and win/loss records.
• Analytics Providers: We use analytics services to understand platform performance and user behavior, which may involve sharing anonymized or pseudonymized data.

3. How We Use Your Information

cor110 processes your personal information for the following legitimate business purposes:

3.1 Service Delivery and Account Management

• Create, maintain, and authenticate your account
• Process deposits, withdrawals, and betting transactions
• Display personalized game recommendations and account dashboards
• Provide customer support and respond to inquiries
• Send transactional notifications (deposit confirmations, withdrawal approvals, bet settlements)
• Manage bonuses, promotions, and loyalty programs

3.2 Legal and Regulatory Compliance

• Verify your identity and age (21+ requirement) to prevent underage gambling
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detect and prevent fraud, money laundering, and other illegal activities
• Maintain records required by licensing authorities and regulatory bodies
• Respond to legal requests, court orders, and law enforcement inquiries
• Enforce our Terms and Conditions and investigate policy violations

3.3 Platform Improvement and Analytics

• Analyze user behavior to improve website functionality and user experience
• Identify and fix technical issues, bugs, and security vulnerabilities
• Conduct A/B testing and feature experiments
• Develop new products, services, and betting markets
• Generate anonymized statistical reports and business intelligence

3.4 Marketing and Communications (with Consent)

• Send promotional emails about bonuses, special offers, and new games
• Deliver personalized marketing content based on betting preferences
• Conduct market research and player satisfaction surveys
• Display targeted advertisements on the platform

Note: You may opt out of marketing communications at any time by using the unsubscribe link in emails or adjusting your account preferences. Transactional communications (deposit confirmations, security alerts) cannot be opted out of as they are essential for service delivery.

3.5 Responsible Gaming and Player Protection

• Monitor betting patterns and identify signs of problem gambling
• Implement and enforce deposit limits, loss limits, and session timers
• Process self-exclusion requests and maintain exclusion lists
• Provide access to responsible gaming tools and support resources

4. Information Sharing and Disclosure

cor110 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, game hosting, cloud storage, email delivery, customer support tools, and analytics services. These providers have access to personal information only to the extent necessary to perform their contracted functions and are contractually obligated to maintain confidentiality and security.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, and government authorities when required by law, legal process, or valid governmental request. This includes compliance with anti-money laundering investigations, tax reporting obligations, and responses to subpoenas or court orders.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the business assets. You will be notified via email and platform notice of any such change in ownership or control of your personal information.

4.4 Fraud Prevention and Security

We may share information with fraud prevention services, security vendors, and other online gambling operators to detect and prevent fraudulent activity, multi-accounting, bonus abuse, and collusion. This sharing is limited to information necessary for security purposes and is conducted under strict confidentiality agreements.

4.5 With Your Consent

We may share your information for purposes not described in this policy if we obtain your explicit consent at the time of collection or sharing.

5. Cookies and Tracking Technologies

cor110 uses cookies and similar tracking technologies to enhance your experience, maintain session state, and analyze platform usage. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

5.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including login, session management, and security. These cannot be disabled without breaking core features.
• Performance Cookies: Collect anonymized data about how users interact with the site, which pages are visited most, and where errors occur. Used to improve platform performance.
• Functional Cookies: Remember your preferences (language, currency, theme) and provide enhanced features like live chat support.
• Targeting/Advertising Cookies: Track your browsing across the platform to deliver personalized promotional content and measure campaign effectiveness.

5.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive alerts when cookies are being set. However, disabling essential cookies may impair platform functionality and prevent you from accessing certain features. Refer to your browser's help documentation for specific cookie management instructions.

6. Data Security Measures

cor110 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data at rest (passwords, payment details) is encrypted using advanced cryptographic algorithms.
• Access Controls: Personal information is accessible only to authorized personnel on a need-to-know basis. All employee access is logged and monitored.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical access controls, 24/7 monitoring, redundant power supplies, and fire suppression systems.
• Regular Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and remediate potential weaknesses.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and respond to security breaches. In the event of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable law.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any suspected unauthorized access.

7. Data Retention

cor110 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your account's active status and continued use of the Services.
• Closed Accounts: After account closure, we retain certain information for a minimum of 5 years to comply with anti-money laundering regulations, tax reporting requirements, and to defend against legal claims.
• Transaction Records: Financial transaction data (deposits, withdrawals, bets, winnings) is retained for 7 years as required by Indonesian financial regulations.
• KYC Documents: Identity verification documents are retained for 5 years after the last transaction or account closure, whichever is later.
• Marketing Consent: If you opt out of marketing communications, your opt-out preference is retained indefinitely to honor your choice.

After applicable retention periods expire, we securely delete or anonymize your personal information so that it can no longer be associated with you.

8. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

Right	Description
Access	Request a copy of the personal information we hold about you in a portable format.
Correction	Request correction of inaccurate or incomplete personal information.
Deletion	Request deletion of your personal information, subject to legal retention requirements.
Restriction	Request restriction of processing your personal information in certain circumstances.
Objection	Object to processing of your personal information for marketing or legitimate interests.
Portability	Receive your personal information in a structured, machine-readable format.
Withdraw Consent	Withdraw consent for processing activities that rely on your consent.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We will respond to verified requests within 30 days. Please note that certain rights may be limited by legal obligations to retain information for regulatory compliance or fraud prevention.

9. Children's Privacy

cor110's Services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. Our registration process requires date of birth verification, and we employ age verification checks during the KYC process.

If we become aware that we have collected personal information from a person under 21 years of age without proper parental consent, we will take immediate steps to delete that information and permanently close the associated account. Any funds in such accounts may be forfeited. Parents or guardians who believe their child has provided information to cor110 should contact us immediately at [email protected].

10. Changes to This Privacy Policy

cor110 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through prominent notice on the platform, email notification to registered users, or both, at least 30 days prior to the effective date of the changes.

Your continued use of the Services after the effective date of any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

11. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected] (Data Protection Inquiries)
• Subject Line: "Privacy Policy Question" or "Data Protection Request"
• Live Chat: Available 24/7 on the platform for immediate assistance

Our Indonesian-speaking support team is available around the clock to address privacy concerns and process data rights requests. We aim to respond to all privacy inquiries within 48 hours and resolve data rights requests within 30 days as required by applicable law.

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By using cor110, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.